Spinning Maze Mac OS

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The Spinning Beach Ball of Death

The spinning wait cursor or spinning disc pointer — where your mouse pointer becomes the rotating color wheel or 'spinning beach ball' seen above — generally indicates that your Mac® is engaged in a processor-intensive activity. For example, applying a Gaussian blur to an image in Adobe® Photoshop® is a processor-intensive activity.

In most cases, the 'beach ball' disappears within several seconds. However, there are cases when the 'beach ball' spins protractedly, a condition colloquially known as 'The Spinning Beach Ball of Death' (SBBOD).

This FAQ — derived from a corresponding chapter in our Troubleshooting Mac OS X e-book— discusses solving common SBBOD problems, both generally and in Web browsers. The following topics are addressed:

  • The SBBOD defined.
  • Troubleshooting SBBOD problems.
  • Resolving common SBBOD problems:
    • The SBBOD appears frequently during your work.
    • The SBBOD appears temporarily, but frequently in most applications.
    • The SBBOD appears when accessing a hard disk or optical drive.
    • The SBBOD appears continuously in one application.
    • The SBBOD appears continuously in all applications.
    • The SBBOD appears while using Help.
    • The SBBOD appears when quitting an application.
  • Resolving SBBOD problems in Web browsers:
    • The SBBOD and a 'slow script' alert appear while loading a Web page.
    • The SBBOD spins continuously while loading a specific Web page.
    • The SBBOD appears briefly, but frequently in your Web browser.

The SBBOD defined

Apple® defines the spinning wait cursor in two documents. The first definition is in the 'User Experience Guidelines' chapter of the Apple Human Interface Guidelines:

  • 'The spinning wait cursor is displayed automatically by the window server when an application cannot handle all of the events it receives. If an application does not respond for about 2 to 4 seconds, the spinning wait cursor appears.'

Here, window server is the background process WindowServer, whose primary task is running the Mac OS X windowing system, i.e. its graphical user interface (GUI).

The second definition is in the AppleCare® Knowledge Base document 'Mac 101: Mac Essentials':

  • 'Sometimes when your Mac is hard at work, your pointer may temporarily turn into a colorful spinning disc, which generally indicates that a task is in progress.'

While the Apple Style Guide (PDF) specifies that the SBBOD is officially named the spinning wait cursor, most AppleCare Knowledge Base articles about the SBBOD call it the spinning disc pointer.

Paraphrasing these definitions, the spinning wait cursor informs you that your Mac is busy with a task, usually in the current application, and it will disappear when that task is finished.

Occasional appearances of the beach ball can be expected. Depending on your Mac's current workload, even common tasks may temporarily overtax your Mac's resources, such as its CPU or available RAM. For example, opening complex applications, video encoding, or syncing large files with iTunes® may result in a brief appearance of the SBBOD, especially if other applications are also busy. Nevertheless, the SBBOD can indicate that an application or a system process is frozen, hung, or grossly inefficient.

Troubleshooting SBBOD problems

SBBOD problems originate in issues with hardware, software, or both. Activity Monitor, located in the Macintosh HD > Applications > Utilities folder, is useful in troubleshooting SBBOD problems.

The first step in dealing with any SBBOD problem is patience: wait a few minutes to see if the issue resolves itself as your Mac balances resource availability against the demands of the tasks it is processing.

Resolving common SBBOD problems

The SBBOD appears frequently during your work

Symptom:The SBBOD frequently interrupts your work with CPU-intensive applications, such as multimedia editing software.
CauseSolution

Insufficient CPU, RAM, or free disk space for your type of work.

1.Use Activity Monitor to check for adequate CPU, RAM, or free disk space. See our 'Troubleshooting with Activity Monitor' FAQ for details.
2.If you cannot resolve the problem by adding RAM, freeing startup disk space, or buying a new Mac with a more powerful CPU, then run fewer applications concurrently. In particular, quit unnecessary applications when not in use and open fewer applications as Login Items.

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The SBBOD appears temporarily, but frequently in most applications

Symptom:The SBBOD appears in many applications, even those that are not normally CPU-intensive, such as reading e-mail, listening to music, or browsing the Web. The SBBOD appears temporarily for either a brief or extended period of time.
CauseSolution

An errant application or background process is monopolizing the CPU. This assumes that your CPU, RAM, and free disk space are adequate.

Use Activity Monitor to find and terminate the errant process.

The SBBOD appears when accessing a hard disk or optical drive

Symptom:The SBBOD appears when accessing a hard disk drive or optical drive, such as when opening or saving a file. The SBBOD may spin for up to 30 seconds or more. You may hear whirring from one or more of your drives while the SBBOD spins.
CauseSolution

Hard drive sleep. After a specific period of inactivity, hard disk and optical drives spin down to conserve energy, a state known as Standby mode. Accessing a drive in Standby mode can result in the SBBOD appearing while the drive spins up.

1.Set Energy Saver preferences from the following table based on the version of Mac OS X you are using:
Mac OS X Version:In Energy Saver preferences:
Mac OS X 10.6 or laterDeselect Put the hard disk(s) to sleep when possible.
Mac OS X 10.5 or earlier
1.Set computer sleep (Put the computer to sleep when it is inactive for) to Never.
2.Deselect Put the hard disk(s) to sleep when possible.
2.

If you are experiencing this problem with applications that are reading or writing scratch or temporary files to non-startup (secondary) drives, configure the application's preferences to write these files to your startup disk. Combined with the settings in step 1, this should minimize or eliminate the occurrence of SBBODs with these applications.

The SBBOD appears continuously in one application

Symptom:The SBBOD spins continuously in a specific application. Activity Monitor and the application's Dock icon indicate that the application is Not Responding. Other applications are responding nominally.
CauseSolution

The application is frozen or hung.

1.Wait a few minutes to see if the application either becomes responsive or crashes. If the application crashes, examine it's crash log for clues. For details on using crash logs in troubleshooting, see the 'Console and Crash Logs' chapter of Troubleshooting Mac OS X.
2.If the application fails to respond, do one of the following:
  • Force the application to quit.
  • Terminate the application in Activity Monitor.
3.If this problem recurs, use Activity Monitor to save a sample of the application while it is hung. Send the sample to the developer or include it as part of filing a bug report for the application.

The SBBOD appears continuously in all applications

Symptom:The SBBOD appears constantly in all applications. Your Mac is unresponsive.
CauseSolution

Your Mac is frozen or hung. This may be due to a hung system process or a potential hardware problem.

1.Attempt to restart or shut down your Mac:
  • If you are unable to do this by choosing either Restart and Shut Down in the Apple () menu, try the keyboard shortcuts for restart or shut down.
  • If all else fails, press and hold the power button on your Mac until your computer turns off.
2.Restart your Mac, preferably in Safe Mode.
3.If you shut down your Mac via the power button, it is recommended that you check for disk, permission, or cache corruption.
4.Check Console for clues to the cause of the system hang by examining the console and system logs.
5.

If the problem persists, run the Apple Hardware Test to rule out hardware-related problems with your Mac. See also the 'Freezes and Hangs' chapter of Troubleshooting Mac OS X .

The SBBOD appears while using Help

Symptom:When accessing or searching Help for a Mac OS X application, the SBBOD appears in Help Viewer.
CauseSolution

Problem with Internet connection or Help Viewer.

Help Viewer checks for new or revised content on Apple's Help servers using your Internet connection. If you have used Help infrequently or have a slow Internet connection, the SBBOD may appear. Note that this problem was more common in early versions of Mac OS X.

Try the following:

  • Perform the action in the following table corresponding to your version of Mac OS X:
Mac OS X Version:Then:
10.4 or later

Try the following:

  • Troubleshoot your Intenet connection.
  • Try Network Diagnostics.
10.2 or earlierSee the AppleCare Knowledge Base document 'Mac OS X 10.2: Mac Help Is Slow, Displays Spinning Disc Pointer.'
  • Troubleshoot Help Viewer.

The SBBOD appears when quitting an application

Symptom:After quitting an application, it remains open for several minutes, during which the SBBOD appears.
CauseSolution

Anti-piracy license verification. A third-party application may 'phone home' via the Internet to validate your license to use that software. If you enabled the Mac OS X Firewall, certain settings may prohibit this process, resulting in the SBBOD appearing for a few minutes until the application abandons the attempt to 'phone home.' Note that this issue was more common with early Mac OS X-compatible versions of Microsoft® applications.

Try the following:

  • Wait for the application to abandon its 'phone home' attempt.
  • Disable the Firewall before quitting the application in question, then enable the firewall after the application quits.
  • Install Little Snitch 2 to monitor outbound network traffic and to determine if a given application is behaving as described.
  • Review the End User License Agreement (EULA) of any application behaving as described for information about automatic license verification via the Internet.
  • Contact the developer for further assistance. If license verification is being performed, determine which TCP and UDP ports should be enabled in the firewall to avoid this problem.

Resolving SBBOD problems in Web browsers

The SBBOD and a 'slow script' alert appear while loading a Web page

Symptom:The SBBOD appears and spins continuously in your Web browser while loading a Web page. After a time, an alert window opens stating that a script is slowing the browser; the alert window contains buttons labeled Stop and Continue.
CauseSolution
•The Web page contains a vast amount of data, the loading of which has exceeded the browser's built-in timeout interval.
•The Web page contains an inefficient or incompatible client-side script, such as a JavaScript.
1.In the slow script alert window, click Stop. The page should stop loading, but it may render incorrectly.
2.If step 1 fails, force the browser to quit.
3.Report the problem to the site's Web master, including the full URL of the page in question and specifying both the browser you were using and its version. To determine the version of your Web browser, choose About browser_name from the browser's application menu; the resulting window will include information about the version of your Web browser.

The SBBOD spins continuously while loading a specific Web page

Symptom:While loading a specific Web page, the SBBOD appears and spins continuously. The 'slow script' alert cited in the previous problem does not appear.
CauseSolution
•Internet plug-in problem. A plug-in is incompatible with the content it is attempting to display, the plug-in is out-of-date, or there is a problem with the content itself. This type of problem is less likely with the latest browsers, such as Safari® 4 and later, that run plug-ins separately from the browser.
•Ad-blocking. This is a built-in feature of some browsers, e.g. OmniWeb®, or an add-on for others, e.g. Firefox®.
1.Force the browser to quit.
2.Verify that your Internet plug-ins are current: try the Mozilla Plug-In Check.
3.If ad blocking is enabled: for the URL in question, set the browser's site preferences to disable ad blocking for that Web site. Consult the browser Help or the Help for your add-blocking add-on for details.

The SBBOD appears briefly, but frequently in your Web browser

Symptom:Your Web browser has been open for a considerable period of time. You have opened numerous web pages and many may still be open. The SBBOD appears briefly, but frequently when performing actions in the browser, such as loading new pages, finding text (Command-F), or typing in input fields.
CauseSolution

This is a common problem with Web browsers after extended use. It may be related to issues with managing the browser cache or history. Browser responsiveness tends to decrease with time the longer a browser is open, the more Web pages that have been loaded, and the more Web pages that are open concurrently.

1.Clear the browser cache. The following table describes the procedure for Firefox, OmniWeb, and Safari; for other browsers, consult the browser's Help.
Browser:To clear the browser cache:
Firefox
1.

Do one of the following:

  • Press Command-Shift-Delete.
  • Choose Tools > Clear Recent History…

The Clear Recent History window opens.

2.Make the appropriate selections.
3.Click Clear Now.
OmniWebDo one of the following:
  • Press the Command-Option-U keyboard shortcut.
  • Choose OmniWeb > Flush Cash.
Safari
1.

Do one of the following:

  • Press the Command-Option-E keyboard shortcut.
  • Choose Safari > Empty Cache…

A confirmation dialog opens.

2.Click Empty.
2.If the problem persists, quit (Command-Q) and reopen the browser. The browser should perform nominally.
3.

Consider making the following changes to the browser's preferences, if extant:

  • Increase the disk cache space for previously-visited Web pages. This will permit more Web pages to be cached, reducing the need to reload Web pages if the assigned cache is exhausted.
  • Decrease the retention period for history entries. This will minimize browser effort in managing a large history file.

In OmniWeb, these options are in its History preferences. For other browsers, consult their Help.

Here’s how we completely fixed a rainbow spinning wheel of death inflicted Mac Mini (late 2012, Server) running Mojave Mac OS. Before the following measures, the Mac was devastatingly slow and taking an age to open apps like Word, Excel, Outlook, Photoshop, Illustrator and then being taken over by the spinning beach ball leading to force quits and loss of work. Despite having a capable 2.6 GHz Intel Core i7 Processor, 8GB of Ram, 2x 1TB Drives and loads of disk space the Mac was heading for the scrapheap, but it’s now back to being used daily for all manner of tasks. It’s refreshing to be back to a Mac that does what you would expect it to do; which is to work seamlessly without interruption. Here’s how it’s done.

To fix Mac Mojave Spinning wheel

To get your Mac performance back to anticipated levels try these things in order. Obviously, the best option is not to spend a penny and so they are listed with that in mind, but please do note that it was a combination of all these steps that fixed the spinning wheel of death in this instance.

1. Reset Mac PRAM / Mac NVRAM

Start with the basics and also something that cost’s you nothing. Resetting your Mac PRAM ( Parameter RAM) or NVRAM (nonvolatile random-access memory) can resolve a whole manner of Mac-related problems such as generally poor performance, volume control issues, lack of keyboard response, incorrect time-zone, display resolution issues, AirPort problems, recent kernel panic information and a raft of other settings based inconsistencies across a range of Mac devices.

How to Reset Mac PRAM

  1. Shut down your Mac
  2. Press the power button to initiate startup
  3. Before the grey screen appears, press and hold the Command, Option, P, and R keys at the same time.
    Be sure to hold the keys until your computer restarts, and you hear the startup sound a second time. On Macs with the T2 Security Chip (such as iMac Pro), hold the keys until the Apple logo appears and disappears for the second time.

This initial step is always worth a shot and regardless of whether it fixes the spinning wheel of death its a worthwhile bit of Mac maintenance. If it doesn’t resolve then move on to a more rounded solution with CleanMyMac X.

2. Clean your Mac with CleanMyMac X

MacPaw ‘CleanMyMac’ software titles continue to offer the best all-around solutions for cleaning and speeding up your Mac. CleanMyMac X is the latest offering and it replaces dozens of optimization tools for Mac which can significantly improve performance and indeed fix the Mojave spinning wheel. CleanMyMac is a modest investment with a single license costing just £29.99 which pivots off the back of a Free Download.

For both home users and professionals, CleanMyMac X offers all-in-one Cleaning, Speed and now Privacy & Malware removal in a simple interface. For most users, a single click of the ‘Smart Scan’ will be enough to clean up Gigabytes of wasted space to slimline your Mac and significantly improve its performance. We use this Mac Cleaning software regularly and below you can see the initial results of the clean on the Mac Mini.

Run the CleanMyMac X Smart Scan

Simply hit the ‘Scan’ button on the Smart Scan and then ‘Run’ when the results are displayed. In our first scan, we had a 6.33 GB available for cleanup.

The CleanMyMac X Smart Scan is your one-stop-shop for all your Mac cleaning needs and performs Cleaning + Speedup + Protection tasks. It can:-

  • Remove System Junk
  • Clean iTunes & Photos
  • Clean Mail app
  • Empty Trash Bins
  • Scan Mac for malware
  • Improve system performance

When it’s done with cleaning, CleanMyMac X will enable Protection and scan your entire Mac for malware. Finally, it will offer Speed Up tasks to make your Mac faster, like Free up RAM or run Maintenance Scripts.

The outcome of running CleanMyMac X could be 4x faster boot time, 2.5x more responsive apps and 5x the amount of free space which could be enough to remove the Mojave spinning wheel. However, if CleanMyMac X couldn’t fix the rainbow spinning wheel then it’s time to invest in some new hardware for your Mac.

3.0 Upgrade your Mac’s Hard Drive

Upgrading your Mac’s Hard Drive may at first seem like a costly over-kill, but for Mac’s on older Hard Disk Drives, this is the magic bullet for fixing the Mac spinning wheel. Also when you consider the time this is going to save you without the need for constantly waiting for slow or unresponsive apps it’s the smart investment. The aim of this exercise is to change your Mac’s Startup Drive (Mac Boot Disk) to a newer Hard Drive and for this we recommend the Samsung MU-PA1T0B/EU Portable SSD T5 1TB.

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There are other great replacement hard drive options out there for your Mac and if you are feeling ambitious then, of course, you could also replace your internal Mac Hard Drive, but a portable option is quick and easy and actually rather inobtrusive as external drives are tiny these days (this one only 1 x 7.4 x 5.7 cm).

Recommendations for replacement Mac Hard Drive

Whatever hard drive you opt for to replace your Mac’s Startup Drive please ensure the following:-

  • It’s compatible – most are but ensure it’s listed as usable on a Mac OS
  • It’s an SSD (Solid State Drive) – don’t waste your money on a standard HDD (Hard Disk Drive) as in this instance you could just be replacing like-for-like.
  • It’s fast. The Samsung T5 is quoted with maximum transfer speeds up to 540MB/s for all capacities.
  • It’s large enough. The safe bet is at least 1TB of space as Apps alone can hog up a large proportion of that.
  • If it’s external make sure you use USB 3.1 Gen 2 and that you have a corresponding free port on your Mac.

3.1 Format the Hard Drive for Mac

Open up the Disk Utility in your Mac’s Utilities (Finder > Applications > Utilities) to format the hard drive. For our purposes, we initially formatted the drive as ‘Mac OS Extended (Journaled)‘ (aka HFS+) as we wanted to maintain Read/Write on PC & Linux. Additionally, the Mojave installer will automatically convert the drive to APFS if it is an SSD. Installing on the latter APFS (Apple File System) prior to installing can be problematic as you may not have the required firmware support on your Mac and it will fail to boot to the next stage.

3.2 Clone your existing Mac Startup Drive

We are upgrading the Mac here so this suggests that we want to port over all our settings, Users and Applications from the existing Hard Drive and to do this we thoroughly recommend ‘Carbon Copy Cloner 5‘. This software makes cloning a Bootable Backup a breeze and also offers the added ability to create a backup on your external drive or back up your files to another Mac.

Select the existing Startup Drive to Clone and the Destination on the new SSD

Carbon Copy Cloner makes has a simple interface enabling you to effortlessly clone a Mac Boot Drive by selecting the old source and the new destination. It really is that simple.

Note that this process can take a number of hours so be prepared to leave the cloning process running overnight. This is a worthwhile wait as you are avoiding the unnecessary rigmarole of re-configuring your Mac. As it says on the tin you will get a ‘Carbon Copy’ of your existing Mac backup.

Once the cloning process has completed you simply need to change the Mac startup disk to finalise the transfer to the new Hard Drive (SSD).

Select a different Mac Startup Disk

Use Startup Disk preferences to select the new Mac startup disk.

  1. Choose Apple menu > System Preferences, then click Startup Disk.
  2. Click the padlock and enter your administrator password.
  3. Select your new startup disk, then restart your Mac.

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On reboot, if everything has gone well then your Mac is now booting from a shiny new and super-fast Startup disk. If all did not go according to plan and you are still booting from your old Startup Disk then don’t panic you can still reboot to the Startup Manager to select a startup disk by pressing and holding the Option key immediately after turning on or restarting your Mac.

The Mojave spinning wheel should now be a thing of the past, but for good measure, we recommend running CleanMyMac X again on the newly cloned drive.

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We saved a further 8.84 GB after the clone and continue to use the software on a regular basis to keep the Mac feeling as good as it did when it was run for the first time.

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Let us know how you got on.